Puzzle Piece Replacement Policy

Is your Puzzledly jigsaw puzzle anything less than perfect? With our puzzle piece replacement policy, we will make it right — no questions asked. 

Send us an email with your order number and a picture of your almost-completed puzzle to orders@puzzledly.com.

Please make sure that the image is clear enough for us to see which piece(s) need to be replaced. In most cases, we can have your replacement pieces in the mail within 7 business days of receiving your email. If we are not able to provide a replacement piece, we have other options to help make things right.