Shipping
Puzzledly offers multiple shipping options from USPS and UPS. For US domestic orders under $75, shipping costs are calculated at checkout. Orders over $75 will receive free ground shipping! International shipping does not qualify for free shipping at this time.
Puzzledly ships worldwide! :)
Returns & Exchanges
Puzzledly accepts returns of unopened products purchased from puzzledly.com within 14 days from the date of delivery for a full refund.
Returns can be started here: https://puzzledly.returnscenter.com/
Please allow 1-2 weeks of processing time for your refund to be applied once your returned product(s) have been received.Refunds will be applied to the original form of payment. Puzzledly does not offer exchanges or store credit at this time.
Missing/Damaged Pieces
Is your Puzzledly jigsaw puzzle anything less than perfect? With our puzzle piece replacement policy, we will make it right — no questions asked.
Send us an email with your order number and a picture of your almost-completed puzzle to orders@puzzledly.com.
Please make sure that the image is clear enough for us to see which piece(s) need to be replaced. In most cases, we can have your replacement pieces in the mail within 7 business days of receiving your email. If we are not able to provide a replacement piece, we have other options to help make things right.
In most cases, we can have your replacement pieces in the mail within 7 business days of receiving your email. If we are not able to provide a replacement piece, we have other options to help make things right.