Shipping policy

SHIPPING TO THE US

Puzzledly offers multiple shipping options from USPS and UPS. For US domestic (excluding Hawaii & Alaska) orders under $70, we charge a flat shipping rate of $5.99 per order. All domestic orders (excluding Hawaii & Alaska) over $70 will receive free shipping! Please note expedited shipping options are not inclusive of processing times.

For orders shipping to Hawaii and Alaska, we ship via UPS and USPS. Rates are calculated at checkout based on total order weight. Free shipping is not offered to these states at this time.

Please review and ensure that you have entered the correct address at checkout. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

INTERNATIONAL SHIPPING

Puzzledly offers multiple shipping options from UPS to addresses worldwide. Shipping prices are calculated at checkout based on total order weight. Free shipping is not offered at this time.

Please note that if you place an order online, you will be responsible for paying all duties, taxes and customs charges during checkout. 

Please review and ensure that you have entered the correct address at checkout. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.